Return & Refund Policy:
At Jasvant Soap Industries, we are dedicated to provide you the largest range of herbal skin & hair care products and deliver a delightful shopping experience. We believes in good governance, commitment and best delivery of our products. Your complete fulfillment is our only goal. All we ask is that the product is not used or expired and is in the same condition as you received it and also the brand packaging should be intact. Defective items may be returned for an exchange, return, refund or upgrade within 7 days from the date you received it. Special order items and customized order are non-returnable. Please ensure that the item you're returning is repackaged with all the accessories and documentation that were included when you received it.
We allow cancellations if the order has not been shipped for a full refund minus credit card processing fees, if applicable.
How To Initiate A Return
- Log on to our website
- Go to "my orders" section in "my account"
- Open on order which you want to return
- Click on "return"
- Select or provide a valid reason for return
- Upload photographs regarding your issue and "submit request"
- Or feel free to contact us if any trouble
Share Your Information For Pick Up
- Our customer service executive will call you within 24 hours after you have initiated the request
- Confirm date of reverse pick up with our customer service executive
- Handover the item you wish to return to the our executive
- Your return request is complete.
Once your return claim is accepted by us, your refunds will be processed within 48 hours. Your refund will be made same account you used. Banks and payment gateways usually take between 5-7 working days to credit the amount to your account.
Terms & Conditions:
Jasvant Soap Industries allows return of products for 7 days from delivery in all the following cases:
- Product is used or altered
- Physical damage to the product
- If sealed package of branded products is open
- The packet was empty / some item or accessory was missing
- The product was defective,
- Significantly different from the description given by the merchant (wrong size, colour, quality or material related issues)
- The time frame starts from date the product was delivered as per the confirmation received from our logistics team or courier partners. The refund amount will be equal to the paid amount for an item.
- Return is only applicable on the receipt of incorrect or damaged product
- Used products & materials will not fall under money back guarantee.
- We will pick up product that you wish to return from your doorstep; however locations where we do not have reverse pick up facility, we may request you to self-ship the product to us.
- Items must be returned in new and unopened condition with all the original packing, tags, peripherals, warranty/ guarantee card, freebies and accessories including straps and locks intact.
- Customized orders cannot be returned.